Exchanges + Returns

Exchanges and Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

How to return:
I hope you love your items as much as we do however if you are unhappy with your item for any reason, you must notify us by email within 14 days of receiving your goods that you request to return and obtain a refund. You then have a further 14 days to return the item from the date you notified us.

If an item is damaged or faulty, please contact me during the first 14 days upon receipt to obtain a refund with photographic evidence . Please email with the subject 'REFUND (and your order number)' to hello@thekindstoreonline.co.uk and we will get back to you within 24 hours (please do put REFUND as the subject).

Unless damaged or faulty, to be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Due to the nature of many of our zero waste products with minimal packaging, we cannot accept refunds of our toiletries and beauty products unless there is a seal and it clearly has not been opened. Only a minimal number of our products include a tamper seal so please bear this in mind when purchasing that if you simply change your mind, you are unlikely to qualify for a refund. 

Several types of goods are exempt from being returned. Perishable goods such as food, products that are intimate, sanitary ware, jewellery and products made to order.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Whilst we are a small company, unfortunately we cannot cover postage for returns unless faulty.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thekindstoreuk@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same or similar item, send us an email at thekindstoreuk@gmail.com with the subject EXCHANGE and your order number.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should email thekindstoreuk@gmail.com for return address details (if you cannot see the address on the original postage label).

Unless faulty, you will be responsible for paying for your own shipping costs for returning your item and it's advised to use a tracked service. We cannot accept liability for any lost parcels in transit. Shipping costs are non-refundable.

If you have any more queries, please contact us on our contact page.