Delivery + Shipping
If you want to find out more about our shipping materials which are 100% plastic free, using repurposed card and paper, see our Trash Transparency report.
We have two UK delivery options plus pick up available from our HQ.
We pack and post orders every Monday, Wednesday and Friday (and additional days when we are really busy). If your order is placed before 12 noon on Monday, Wednesday or Friday, it will be posted the same day, otherwise it will be posted on the next postage day.
48 hour Royal Mail tracked service £3.49
To note, 48 hours is the delivery time once posted. All orders will be dispatched within two days of ordering (unless your parcel contains any pre-order or bespoke items).
For example, if you order on Sunday, your order will be posted Monday and arrive Wednesday.
24 hour Royal Mail tracked service £4.99
To note, 24 hours is the delivery time once posted. All orders will be dispatched within two days of ordering (unless your parcel contains any pre-order or bespoke items).
For example, if you order on Sunday, your order will be posted Monday and arrive Tuesday.
Depending on the time of your order, i.e. early morning, you may find it arrives the next day if we post the same day.
You are welcome to collect your parcel for free, usually within 1-2 days of ordering at my home address. I live in Chelmsford, Essex (CM1). Use code FREE COLLECTION to be refunded the postage amount of £3.49 (48 hour delivery option). If you have collected before, when you receive an email that says your order has been fulfilled, you can collect as usual. If it's your first time, please email me for my home address.
European Delivery £10 - update 13/11/20 - currently on hold due to shipping delays and missing parcels. Update 01/01/21 - Additionally on hold due to Brexit. We are setting up another European postal service and will advise shortly.
European delivery is offered at a flat rate of £10.00. I would firstly suggest you try and source products closer to home to reduce those air miles however if you're not having much luck, we do ship to Europe. Limited tracking is available therefore we cannot take liability for any missing parcels. Delivery takes between 5-7 working days from posting.
International delivery can be arranged but is not currently offered at the checkout whilst I look into the most economical shipping options. Again, we encourage you to source local to home if you can. Please email email@example.com if you would like international shipping and we can give you a bespoke price.
Please note, the Channel Islands (specifically Jersey & Guernsey) can be posted using our 48 or 24 tracked service and do not count as international. They will be tracked up to acceptance into the territory.
If you have ordered a pre-order item **you will know if it is a pre-order item as there will be bold text and stars at the top of the page like this advising you**.
Pre-orders are either available on items such as make-up where there are multiple options and shades meaning we cannot stock the entire range. Instead we place an order every two weeks to strike a balance between offering all products and delivery times.
Pre-orders are also sometimes available on items that very popular and due to arrive imminently so as soon as they arrive, your order can be posted.
If you purchase a pre-order item alongside items in stock, your entire order will be sent when the last item pre-order item arrives in stock.
If you would like your other items beforehand, please make a separate order to cover the additional postage.
More queries, please check out our FAQs page.